QSRP 2023 Sustainability Report

In 2023 we marked a turning point in our ESG journey thanks to the joint work of our brands, investors, partners, and franchisees. Across QSRP we embedded our ESG goals in our Management By Objectives (MBOs) and operational plans, strengthening our commitment and tying them to all business operations.

With our mission to offer affordable and authentic food for all, we achieved most of our targets set for 2023, postponing the complete achievement of a few to mitigate the impact of inflationary pressures on our customer prices.

This year, we concentrated our strengths on three key focus areas.

• Cultivating diversity and investing in the development of our People. In 2023, we saw an increase in the representation of women in managerial roles to 45% from 43% in 2022, over 100 nationalities working together in QSRP, and our employees joining training on varied topics and experiencing successful career paths.
• Lowering our environmental impact. For the first time, we conducted a comprehensive carbon footprint analysis to deepen our understanding in this area. This analysis lays the groundwork for executing targeted emission reduction strategies and implementing a more sustainable approach to our operations.
• Seizing innovation trends to fuel our digital acceleration and support our ESG progress. Innovation has been putting us at the forefront, with a full pipeline of new products reflecting customers’ evolving needs and a continuous increase in quality. By leveraging innovative AI technologies we are able to gain a competitive advantage, enhance the customer experience, and optimize marketing strategies.

The route is clear, while there is still some way to go. Increasing cross-functional collaboration and convergence among our brands accelerates the achievement of many ESG targets. We are working to anticipate imminent regulatory changes, such as the upcoming Corporate Sustainability Reporting Directive (CSRD). This allows us strengthen our sustainability commitments and implement accountability mechanisms to drive the entire organization.

In this Report we present what we have achieved and where we need to do better, as we continue to raise the bar, one number at a time.

- Alessandro Preda, Group CEO